Effective Date: July 7, 2026
This Agreement supplements the Raixis Terms of Service.
Welcome to Raixis paid services.
This Raixis Paid Services Agreement (hereinafter "this Agreement") is a supplementary agreement to the Raixis Terms of Service, entered into between you and Beijing Starixs Technology Co., Ltd. and its affiliates (hereinafter "we," "us," or "Starixs").
Before purchasing, activating, trialing, or using Raixis paid services, please read and fully understand this Agreement in its entirety, especially the provisions regarding service content, trial services, fees and payment, annual plans, credits and quotas, complimentary benefits, refund rules, auto-renewal, service changes, limitation of liability, and breach handling.
By clicking to confirm, checking a consent box, submitting an order, completing payment, activating a membership, applying for a trial, using trial benefits, using paid benefits, or otherwise actually using the relevant services, you acknowledge that you have read, understood, and agreed to accept this Agreement in full. If you do not agree to any provision of this Agreement, please do not purchase, activate, trial, or use the relevant services.
1. This Agreement applies to your purchase, activation, trial, or use of any paid services and trial services offered by Raixis, including but not limited to membership services, professional plans, enterprise plans, team plans, API access services, storage expansion services, report generation services, document processing services, data analysis services, export services, customization services, private deployment services, and other value-added services.
2. This Agreement is a supplementary agreement to the Raixis Terms of Service and, together with the Raixis Terms of Service, the Raixis Privacy Policy, and product page descriptions, order page descriptions, service rules, announcements, and notices that we have published or may publish, constitutes the complete body of service rules.
3. In case of any inconsistency between this Agreement and the Raixis Terms of Service, this Agreement shall prevail with respect to paid services and trial services; matters not addressed in this Agreement shall be governed by the Raixis Terms of Service, the Raixis Privacy Policy, and applicable platform rules.
4. If you have separately signed an enterprise service agreement, custom development agreement, API service agreement, private deployment agreement, data processing agreement, non-disclosure agreement, procurement contract, quotation confirmation, or other written agreement with us, and such agreement conflicts with this Agreement, the separately signed or confirmed written document shall prevail.
1. Raixis may offer users free services, trial services, and paid services. Different services may differ in feature scope, usage quotas, service duration, available models, concurrency capacity, document processing capacity, report generation capacity, export formats, storage space, seat counts, project counts, technical support, and other aspects.
2. Paid services may include, but are not limited to:
3. The specific name, price, features, benefits, quotas, duration, scope of application, usage restrictions, technical support, and delivery method of each paid service shall be as stated on the product page, order page, quotation, service description, sales confirmation document, contract, or written agreement between the parties at the time of your purchase.
4. You understand and agree that activating one paid service does not automatically entitle you to use other paid services or future features. We reserve the right to separately price, license, or activate different services based on product planning and actual operations.
5. You understand and agree that Raixis may differentiate the configuration of features, quotas, model capabilities, data permissions, Agent capabilities, API permissions, storage capacity, enterprise collaboration capabilities, custom services, technical support, and other benefits under different plans, based on product development progress, technical conditions, model costs, data source licensing, compliance requirements, and commercial arrangements.
6. Features, benefits, capabilities, data sources, models, Agents, APIs, storage, enterprise collaboration, private deployment, dedicated services, or similar items mentioned on product pages, in sales presentations, marketing materials, product manuals, quotation discussions, demonstrations, or sales representatives' introductions do not automatically constitute services we have committed to provide, unless expressly listed as purchased benefits on the order page, quotation, service description, contract, or written confirmation between the parties at the time of your actual purchase.
7. For features or services labeled "planned," "beta," "trial," "optional," "on demand," "subject to sales confirmation," "individually priced," "customized," "coming soon," or similar, you understand and agree that such items may not yet be officially launched, may be available only to some users, may require separate quotation or a separate agreement, and do not constitute benefits you are automatically entitled to after purchasing a standard paid service.
8. Where a paid service involves third-party data sources, public databases, proprietary databases, external models, third-party APIs, cloud services, payment channels, document parsing tools, or other third-party capabilities, the availability, update frequency, data scope, call limits, licensing scope, and continued supply of such services may be affected by third-party rules, licensing conditions, technical status, or regulatory requirements. We will make reasonable efforts to ensure a good service experience, but do not warrant that third-party capabilities will remain permanently available, continuously updated, or unchanged in scope.
1. Paid services may take one or more of the following benefit forms:
2. Paid benefits generally have a usage period. When the service period expires, if you do not renew or repurchase, the corresponding paid benefits will terminate, and your account may revert to free or standard status, at which point you may no longer be able to use the previously paid features, quotas, storage space, project workspaces, or other benefits.
3. If your paid service includes usage quotas, such quotas may be valid only within the corresponding service period. Unless otherwise expressly stated on the product page or agreed between the parties, unused quotas will not be retained, extended, converted to cash, or transferred after the service period expires.
4. We may impose reasonable usage limits on paid services for reasons of system security, fair resource allocation, service stability, cost control, or abuse prevention, including but not limited to per-account concurrency limits, call frequency limits, per-file size limits, daily processing limits, export count limits, storage capacity limits, API request limits, and risk-control limits on abnormal usage.
5. If we discover abnormally high-frequency calls, malicious resource consumption, circumvention of limits, bulk registration, account sharing, resale of benefits, API abuse, system attacks, conduct affecting platform stability, or other violations of service rules, we reserve the right to suspend or restrict the relevant services and to take action in accordance with the Raixis Terms of Service and this Agreement.
1. Raixis may, based on product operations, offer some users free trials, limited-time trials, trial credits, trial accounts, trial plans, trial features, or other forms of trial services. Whether trial services are offered, and the eligible users, trial duration, trial features, trial quotas, trial counts, and other specific rules, shall be as stated on the product page, campaign page, invitation description, sales confirmation document, or written agreement between the parties.
2. Trial services are primarily intended to help users understand Raixis product features, user experience, and applicable scenarios. Trial services do not automatically include all features, quotas, model capabilities, data permissions, API permissions, storage space, technical support, export permissions, enterprise collaboration capabilities, or custom service capabilities of the official paid services.
3. Trial services may be subject to feature limits, quota limits, count limits, time limits, concurrency limits, export limits, storage limits, data retention limits, or other usage restrictions. We reserve the right to adjust, suspend, or terminate the content, duration, quotas, and rules of trial services based on product testing, system resources, risk control, compliance requirements, or operational arrangements.
4. Unless otherwise expressly stated on the product page, in campaign rules, or in a written agreement between the parties, trial services, trial credits, campaign benefits, and complimentary benefits do not support refunds, cash conversion, transfer, extension, exchange for other services, or combination with other offers.
5. After the trial period expires, trial quotas are exhausted, trial counts reach their limit, or the trial service is terminated, you may no longer be able to use the relevant trial features, quotas, data processing capabilities, project workspaces, or other trial benefits. If you wish to continue using the relevant services, you should purchase the official paid services in accordance with the then-current product page, order page, quotation, or written agreement between the parties.
6. User inputs, generated content, project files, history records, configuration data, or other data produced during the trial period will be handled in accordance with the Raixis Terms of Service, the Raixis Privacy Policy, and applicable product rules. Unless otherwise required by law or agreed in writing between the parties, after the trial period expires or the trial service is terminated, we do not guarantee the continued retention, recovery, export, or migration of data produced during the trial period.
7. You may not repeatedly obtain, abuse, or exploit trial benefits through bulk registration, frequent account switching, identity impersonation, false information, automated scripts, circumvention of limits, sharing of trial accounts, or other improper means. If we discover or have reasonable grounds to believe such conduct has occurred, we reserve the right to cancel your trial eligibility, restrict account features, suspend or terminate services, and pursue legal remedies.
8. During the trial period, you must continue to comply with the Raixis Terms of Service, this Agreement, the Raixis Privacy Policy, and other platform rules. Trial services do not limit our right to take action under applicable rules against illegal, infringing, abusive, anomalous, or platform-endangering conduct.
9. Trial services are provided "as is" and "as available." Unless otherwise required by law or agreed in writing between the parties, we do not warrant that trial services will be continuously available, error-free, fully suited to your specific needs, or identical to the official paid services.
1. Some Raixis paid services may deliver benefits measured in credits, quotas, call counts, token consumption, generation counts, export counts, storage capacity, project counts, seat counts, or other units. The specific metering method, consumption rules, validity period, and scope of application shall be as stated on the product page, order page, service description, or written agreement between the parties.
2. Credits or quotas may come in different types, such as time-limited credits, permanent credits, complimentary credits, campaign credits, plan credits, and enterprise shared credit pools. Different types of credits or quotas may differ in how they are obtained, their validity period, applicable features, consumption order, and usage restrictions.
3. Unless otherwise expressly stated on the product page or agreed between the parties, time-limited credits, plan quotas, monthly quotas, annual quotas, and the like are valid only within the corresponding service period or accounting cycle. Unused amounts after expiry will not be refunded, converted to cash, transferred, or extended.
4. Complimentary credits, campaign credits, trial benefits, promotional benefits, trial quotas, first-year gifts, referral rewards, official-account rewards, and similar promotional benefits are additional offers or campaign benefits and do not constitute independent services separately purchased by the user. Unless otherwise required by law or expressly stated in campaign rules, such benefits do not support refunds, cash conversion, transfer, or separate extension.
5. Different features, models, Agents, report generation, document parsing, data analysis, chart generation, API calls, database access, export services, and the like may consume credits or quotas at different rates. We reserve the right to adjust consumption rules based on model costs, computing costs, third-party service costs, feature complexity, and operating strategy, and will provide notice through the product page, service descriptions, announcements, or other reasonable means.
6. Where enterprise or team plans include shared credit pools, member quotas, department quotas, or project quotas, the enterprise administrator is responsible for managing member usage. Credit or quota consumption caused by internal member use, misuse, excessive calls, or improper permission configuration shall be borne by the enterprise user.
7. If a system failure, billing error, abnormal deduction, or other cause not attributable to the user results in an evident error in the display, consumption, or settlement of credits or quotas, you may contact us through the contact channels stated in this Agreement. After verification, we will make corrections, reissue credits, or take other reasonable measures as appropriate.
1. Raixis may offer annually billed membership services, professional plans, team plans, enterprise plans, or other annual plans. Annual plans are typically priced based on the longer service period, higher service quotas, discounted pricing, reserved system resources, account benefit configuration, ongoing service arrangements, and operating costs.
2. Before purchasing an annual plan, you should carefully confirm the plan name, service period, price, feature scope, usage quotas, seat counts, project counts, export permissions, storage capacity, applicable scenarios, usage restrictions, and refund rules.
3. Once an annual plan is purchased and activated, you have obtained the corresponding annual service eligibility, price discount, account benefits, and system resource configuration. Unless otherwise required by law, expressly stated on the product page, agreed in writing between the parties, or where our material breach prevents you from normally using the service, you may not unilaterally terminate the annual service early and demand a refund of fees corresponding to the remaining service period.
4. The following circumstances generally do not constitute grounds for early termination of an annual plan or refund of fees for the remaining period:
5. Annual plans may include annual price discounts, annual credits, complimentary credits, complimentary accounts, feature counts, storage benefits, enterprise shared quotas, dedicated support, or other promotional benefits. The specific benefits shall be as stated on the product page, order page, quotation, contract, or written confirmation between the parties at the time of your purchase.
6. Complimentary credits, complimentary accounts, complimentary services, custom Agent counts, campaign benefits, or promotional benefits included in an annual plan are incidental offers provided on the basis of your purchase of the annual service and are not deemed independent services separately purchased by you. Unless otherwise required by law, expressly stated on the product page, or agreed in writing between the parties, such complimentary benefits do not support refunds, cash conversion, transfer, or separate extension.
7. If fees for an annual plan need to be processed due to a legally required refund, a mutually negotiated refund, or other reasons, we are entitled, when calculating the refundable amount, to comprehensively consider the service period already used, credits or quotas already consumed, features already used, accounts already activated, custom services already delivered, discounts already enjoyed, the value of complimentary benefits, third-party costs, and other actual performance.
8. For custom Agents, enterprise implementation, data onboarding, API integration, private deployment, model fine-tuning, dedicated knowledge bases, SLAs, training and operations, or similar services under an annual plan, unless the delivery scope, delivery schedule, revision counts, acceptance criteria, and maintenance period are expressly agreed on the order page, quotation, contract, or written confirmation between the parties, we are not deemed to have committed to providing unlimited, free, or ongoing custom services.
9. If feature upgrades, service adjustments, benefit changes, or product iterations occur during the service period of an annual plan, we will make reasonable efforts to protect the core benefits you have purchased. If such adjustments materially affect the normal use of the services you have purchased, we will address the situation through fixes, alternatives, reissued quotas, extended service periods, or other reasonable means as appropriate.
1. You should purchase or renew paid services through payment methods we recognize. The specific payment methods shall be as actually displayed on the product page, order page, or payment channel.
2. Before submitting an order or completing payment, you should carefully verify the name of the purchased service, plan type, service period, price, benefit content, usage restrictions, account information, invoice information, and other order details.
3. Losses caused by your own errors in selection, entry, or account, failure to carefully read service descriptions, failure to confirm the scope of application, or other reasons attributable to you shall be borne by you.
4. We reserve the right to adjust paid service prices, plan benefits, billing methods, and service rules based on factors such as technology costs, model costs, computing costs, storage costs, third-party service costs, market conditions, operating strategy, feature upgrades, and changes in service scope.
5. For paid services you have already purchased that remain within their validity period, we will make reasonable efforts to protect your existing benefits. Renewals, repurchases, or auto-renewals after the service period expires shall be subject to the prices and rules displayed on the then-current product page or order page.
6. If you purchase paid services through a third-party payment channel, app store, or other partner channel, you must also comply with that third party's payment rules, refund rules, subscription rules, and other applicable provisions.
1. Raixis paid services are digital, online, virtual services. Unless otherwise required by law, otherwise provided in this Agreement, expressly stated on the product page, agreed in writing between the parties, or where our material breach prevents you from normally using the purchased services, once you have completed the purchase, activation, consumption, invocation, export, delivery, or use of the relevant benefits, no-reason refunds, transfers, or cash conversions are in principle not supported.
2. If you purchase annually billed membership services, professional plans, team plans, enterprise plans, or other annual plans, you understand and agree that once the annual service is purchased and activated, unless otherwise required by law, expressly stated on the product page, agreed in writing between the parties, or where our material breach prevents you from normally using the service, you may not unilaterally terminate the annual service early and demand a refund of fees corresponding to the remaining service period.
3. Refunds are generally not supported in the following circumstances:
4. If a paid service you purchased has a material functional defect attributable to us, and that defect persistently prevents you from normally using the purchased service, you may submit a request through the contact channels stated in this Agreement. We will verify the situation and may address it through fixes, reissued quotas, extended service periods, partial refunds, or other reasonable means.
5. If you purchased the service through a third-party channel, refund applications and processing may need to follow that channel's rules. We will reasonably assist you in verifying order and service status, but fees already collected or restricted from refund by the third-party channel must be handled under the third party's rules.
6. If you believe a refund is due under law or can be handled under this Agreement, you should promptly contact us through the contact channels stated in this Agreement after discovering the issue, and provide order information, account information, a description of the problem, screenshots, or other necessary supporting materials. After completing the necessary verification, we will process the matter within a reasonable period.
1. If a paid service supports auto-renewal, you may choose whether to enable monthly, annual, or other forms of auto-renewal as prompted on the product page or order page.
2. By enabling auto-renewal, you authorize us or our designated payment channel to deduct the service fee for the next billing cycle from your linked payment account before or upon expiry of the current billing cycle, in accordance with the payment channel's rules. Upon successful deduction, the corresponding paid service period will be automatically extended.
3. The service type, billing cycle, deduction amount, deduction time, renewal benefits, and cancellation method for auto-renewal shall be as stated on the product page, order page, and payment channel rules at the time of your purchase.
4. Unless you actively cancel auto-renewal or we stop offering the auto-renewal service, auto-renewal will continue at the end of each billing cycle.
5. If auto-renewal fails due to insufficient balance in the payment account, payment channel restrictions, account anomalies, failed deductions, network failures, or other reasons, you may be unable to continue enjoying the corresponding paid services, and the resulting impact shall be borne by you.
6. If we adjust the price, plan benefits, or service rules of the auto-renewal service, we will notify you through the product page, platform announcements, in-product notices, SMS, email, or other reasonable means. If you do not agree to the adjustment, you may cancel auto-renewal before it takes effect; if you do not cancel and continue using the service, you are deemed to have accepted the adjusted auto-renewal rules.
7. You may cancel auto-renewal through the in-product subscription management page, the payment channel's page, the app store subscription management page, or other means we provide. Please cancel in a timely manner before the current billing cycle ends.
8. After you cancel auto-renewal, the current billing cycle you have already purchased is unaffected, but the service will stop automatically renewing after the current cycle ends.
9. For successful charges resulting from your failure to cancel auto-renewal in time, the deducted fees will not be refunded unless otherwise required by law or expressly committed by us.
1. If you purchase enterprise plans, team plans, API services, private deployment, on-premises deployment, dedicated knowledge bases, dedicated models, custom development, data processing, or other enterprise services, the specific service scope, delivery standards, acceptance methods, service period, technical support, data processing, confidentiality obligations, fee settlement, and liability for breach shall be governed first by the written agreement or confirmation documents separately signed by the parties.
2. Enterprise users are responsible for managing their administrator accounts, member accounts, permission configuration, project workspaces, data uploads, file sharing, API keys, and internal usage conduct.
3. Enterprise users must ensure that the files, data, reports, customer materials, internal materials, trade secrets, and other content they upload, input, process, analyze, or export have lawful sources and usage authorization.
4. Liability arising from an enterprise user's or its members' violation of laws, infringement of third-party rights, upload of unauthorized materials, leakage of account credentials, API abuse, or violation of service rules shall be borne by the enterprise user; if such conduct causes us losses, the enterprise user shall be liable for compensation.
5. Where enterprise services involve member accounts, administrator permissions, team workspaces, or project collaboration, the enterprise user should promptly adjust permissions in response to employee onboarding, departures, role changes, or project changes. Data leaks, misuse of materials, loss of benefits, or other consequences resulting from the enterprise user's failure to adjust permissions in time shall be borne by the enterprise user.
6. For enterprise services, custom services, private deployment services, on-premises deployment services, dedicated knowledge base services, API integration services, custom Agent services, and the like, where requirements research, solution design, development and implementation, testing and acceptance, operations support, or subsequent changes are involved, the implementation plan, quotation, contract, acceptance documents, or project documents confirmed in writing by the parties shall govern.
1. We may adjust the content, features, prices, benefits, quotas, billing methods, service periods, or technical architecture of paid services and trial services based on laws and regulations, regulatory requirements, technology upgrades, system maintenance, security and risk control, third-party service changes, model cost changes, product planning, or business arrangements.
2. If an adjustment may materially affect paid benefits you have purchased that remain within their validity period, we will make reasonable efforts to notify you through the product page, platform announcements, in-product notices, email, SMS, or other reasonable means, and will protect your lawful rights in accordance with law.
3. We reserve the right to suspend, interrupt, or terminate some or all paid services or trial services in the following circumstances:
4. If paid services are restricted, suspended, or terminated due to your violation of this Agreement or platform rules, we reserve the right not to refund fees you have already paid, and to pursue legal remedies.
5. After service suspension or termination, unless otherwise required by law or agreed between the parties, we have no obligation to continue providing the terminated paid features, trial features, service benefits, technical support, or unused quotas.
1. You understand and agree that Raixis paid services and trial services remain AI-assisted tool services. Activation of a paid or trial service does not mean we guarantee the truthfulness, accuracy, completeness, timeliness, applicability, or commercial value of generated content.
2. Even if you purchase premium plans, professional plans, enterprise plans, team plans, or custom services, AI-generated content may still contain errors, omissions, biases, outdated information, incompleteness, inaccurate citations, or content unsuited to specific scenarios.
3. You should manually review content generated, organized, analyzed, or exported by paid or trial services. For investment, financing, mergers and acquisitions, legal, financial, tax, audit, regulatory filings, healthcare, personal safety, engineering safety, public safety, or other significant matters, you should not make decisions based solely on AI output.
4. You may not expressly or implicitly represent that we have endorsed, guaranteed, or committed to your research conclusions, business judgments, investment views, report content, marketing materials, client deliverables, or other usage results.
5. Paid services may offer higher quotas, stronger model capabilities, more features, or greater efficiency, but this does not mean the output is necessarily accurate, complete, or reliable, nor that we assume obligations of professional review, fact verification, or outcome guarantees for such content.
1. If you need an invoice, you should provide truthful, accurate, and complete invoicing information as we require, including but not limited to the invoiced entity's name, taxpayer identification number, invoice type, invoiced items, receiving email, and contact information.
2. The invoice type, content, timing, method, and other rules shall be as stated on the product page, order page, agreed between the parties, or per the invoicing rules we actually support.
3. If incorrect, incomplete, or non-compliant invoicing information provided by you results in inability to issue an invoice, an incorrect invoice, or the need to reissue an invoice, you shall bear the corresponding responsibility.
4. If you apply for a refund after purchase and we have already issued an invoice, you should cooperate with us to complete the invoice reversal, return, voiding, or other tax processing as we require. Failure to cooperate may affect the processing of your refund.
1. You understand and agree that AI services, internet services, cloud services, third-party model services, payment services, and data processing services may be affected by many factors. We will make reasonable efforts to maintain service stability and security, but do not guarantee that services will be permanently uninterrupted, entirely error-free, completely secure, or fully in line with your specific expectations.
2. To the extent permitted by law, we shall not be liable for losses or impacts caused by the following:
3. To the maximum extent permitted by law, our total liability to you arising from paid services shall not exceed the total service fees you actually paid to us for the relevant paid services in the twelve months prior to the dispute.
4. For free services, trial services, trial benefits, complimentary quotas, campaign benefits, or other benefits not actually paid for by the user, we reserve the right to adjust or terminate them based on operations. Unless otherwise required by law, we bear no monetary liability for such free, trial, or complimentary benefits.
1. If you violate laws and regulations, the Raixis Terms of Service, this Agreement, product rules, or other agreements between the parties, we reserve the right to take measures proportionate to the circumstances, including warnings, feature restrictions, service suspension, account freezing, service termination, cancellation of benefits, refusal of refunds, removal of violating content, record preservation, lawful reporting, and legal action.
2. If your conduct causes losses to us, other users, partners, or third parties, you shall be liable for compensation in accordance with law, including but not limited to direct losses, reasonable enforcement costs, attorney's fees, notarization fees, investigation and evidence collection costs, litigation fees, arbitration fees, travel expenses, and other reasonable costs.
3. If we suffer third-party complaints, administrative investigations, regulatory penalties, litigation, arbitration, or other losses as a result of your illegal or non-compliant conduct, you shall assist us in handling the matter and bear the corresponding liability.
1. We may revise this Agreement from time to time in response to changes in laws and regulations, regulatory requirements, business adjustments, technology upgrades, product operations, or the protection of user rights.
2. For material changes to this Agreement, we will notify you through the product page, in-product notices, announcements, email, SMS, or other reasonable means.
3. If you do not agree to the updated Agreement, you have the right to stop using the relevant paid or trial services. Your continued purchase, activation, renewal, trial, or use of the relevant services after the Agreement is updated constitutes your acknowledgment, understanding, and acceptance of the updated Agreement.
1. The formation, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China, excluding conflict-of-law rules.
2. Any dispute arising from this Agreement or the paid or trial services shall first be resolved through amicable negotiation between the parties.
3. If negotiation fails, either party may bring an action before the competent People's Court in the jurisdiction where Beijing Starixs Technology Co., Ltd. is located.
If you have any questions, comments, suggestions, complaints, or reports regarding this Agreement, paid services, trial services, orders, refunds, auto-renewal, invoices, or other matters, please contact us through the following channels:
We will process and respond to your request within a reasonable timeframe after receipt and completion of necessary identity verification.